Ecommerce brands: more customers, new revenue, less unnecessary cost.
Online brands add orders faster than they add people. These are the systems we would typically build and operate for a Shopify or ecommerce brand, using the tools it already has.
These are examples, not a package. We start with the opportunity worth the most to your business, record a baseline, and build what it needs using the tools you already have.
What we usually see
The support inbox fills with "where is my order" and nobody gets to the harder questions. Returns are handled one email at a time. A best seller sells out because the reorder went in late. Wholesale orders arrive as emails and spreadsheets and are keyed in by hand. The numbers in Shopify, the ad accounts and the books never quite agree.
Tools you probably already use
- Shopify or your store platform
- Klaviyo or your email and SMS tool
- Gorgias or your help desk
- ShipStation or your shipping and fulfillment partner
- QuickBooks or Xero
Where we would start
- 01
A support inbox that keeps up
Order status, shipping and common product questions are answered with the customer's real order details, and anything unusual goes to your team with context.
What changesYour people handle the conversations that need them.
- 02
Returns and exchanges without the email chain
Returns follow your policy: eligibility checked, a label issued, and the refund or exchange processed when the item arrives, with exceptions sent to you.
What changesReturns stop eating a day a week.
- 03
Stock that reorders on time
Sales velocity, supplier lead times and open purchase orders are watched, and a reorder is drafted for your approval before a product runs low.
What changesFewer stockouts on the products that pay the bills.
- 04
Wholesale orders entered for you
Orders from stockists by email or spreadsheet are turned into draft orders with the right pricing and terms, ready for your review.
What changesWholesale grows without someone retyping every order.
- 05
Books that match the store
Payouts, fees, refunds and shipping costs are reconciled to your accounting every week, with anything that does not match flagged.
What changesMonth end closes on numbers you trust.
- 06
A weekly store report
Revenue, margin after shipping and returns, top products, stock at risk and support volume, in one message.
What changesYou see the business, not just the sales dashboard.
Scout, Forge and Sift for ecommerce brands
Scout
Find the demand you are not capturing, from missed inquiries and dormant leads to nearby customers who have never heard of you, then build the path that turns it into paying customers.
Explore Scout ExpandForge
Turn what the business already knows and does into revenue that repeats: plans, memberships, add-ons or new services your customers would pay for.
Explore Forge SaveSift
Find the software, vendors and manual work you pay for every month without needing all of it, and replace them without losing what they do.
Explore SiftWhat stays with you
Pricing, discounts, refunds outside policy and anything you tell customers about a product's claims stay with you. Purchase orders go to suppliers only after your approval. Marketing emails and texts go only to customers who opted in. Connecting your tools does not authorize us to send messages or change records; every automatic action is one you agreed to, and you decide what needs review first.
Questions
- Is this another Shopify app?
- No. We build and operate systems across your store, help desk, shipping and books, and keep improving them. Where a good app already exists, we use it.
- Will AI answer my customers?
- Only in the ways you approve, such as order status and policy questions using real order data. You decide what goes out automatically and what a person reviews.
- We sell on Amazon and wholesale too. Does that work?
- Often, yes. We look at every channel you sell through and tell you what we can connect before any work begins.
Also in shops, studios and agencies
Your business, not a template.
Tell us where the business feels constrained. We will tell you which opportunity we would start with, what it would take, and what we would leave alone.
