Auto repair shops: more customers, new revenue, less unnecessary cost.
Auto repair shops make their money on trust and on the second visit. These are the systems we would typically build and operate for an independent repair shop, using the tools it already has.
These are examples, not a package. We start with the opportunity worth the most to your business, record a baseline, and build what it needs using the tools you already have.
What we usually see
The phone rings while the service advisor is at the counter and goes unanswered. Cars sit on the lift waiting for the customer to approve the work. Recommended repairs get declined and never mentioned again. Customers come back for an oil change only when they remember. Parts status and pickup times take a phone call every time.
Tools you probably already use
- Shop management software such as Tekmetric, Shopmonkey, Shop-Ware or Mitchell 1
- Your parts ordering platforms
- Your digital vehicle inspection tool
- QuickBooks or your accounting tool
- Your website, text messaging and Google Business Profile
Where we would start
- 01
Appointments booked while you are at the counter
Calls and web requests get a reply with available times, and the appointment lands in your shop software with the vehicle and concern attached.
What changesFewer customers lost to an unanswered phone.
- 02
Approvals by text
Inspection results with photos and your estimate go to the customer by text, with a clear way to approve or ask a question.
What changesCars spend less time waiting on the lift.
- 03
Declined work followed up
Recommended work the customer declined is followed up at the right time, with the inspection photos to remind them why.
What changesThe work your techs found comes back to your shop.
- 04
Service reminders by mileage and date
Customers are reminded when their vehicle is due for oil, brakes, fluids or tires, based on what you recorded.
What changesRegular visits that do not depend on the customer remembering.
- 05
Status updates without the call
Customers hear when parts arrive, when the car is ready and what they owe, with a way to pay before pickup where you offer it.
What changesThe phone stops ringing for status, and pickups go faster.
- 06
A weekly shop report
Car count, average repair order, approval rate, declined work outstanding and comebacks, in one message.
What changesYou see the numbers that run the shop without pulling reports.
Scout, Forge and Sift for auto repair shops
Scout
Find the demand you are not capturing, from missed inquiries and dormant leads to nearby customers who have never heard of you, then build the path that turns it into paying customers.
Explore Scout ExpandForge
Turn what the business already knows and does into revenue that repeats: plans, memberships, add-ons or new services your customers would pay for.
Explore Forge SaveSift
Find the software, vendors and manual work you pay for every month without needing all of it, and replace them without losing what they do.
Explore SiftWhat stays with you
Diagnosis, estimates and any safety recommendation stay with your technicians and advisors. The systems never tell a customer a repair can safely wait. Connecting your tools does not authorize us to send messages or change records; every automatic action is one you agreed to, and you decide what needs review first.
Questions
- Do we have to change shop management software?
- No. We work with Tekmetric, Shopmonkey, Shop-Ware, Mitchell 1 or whatever you use. We confirm what can connect before any work begins.
- Will AI diagnose cars?
- No. Your technicians diagnose and your advisors estimate. The systems handle booking, approvals, reminders and follow-up.
- Do reminders annoy customers?
- You set how often customers hear from you and what about. Every automatic message is one you approved.
Also in trades and home services
Your business, not a template.
Tell us where the business feels constrained. We will tell you which opportunity we would start with, what it would take, and what we would leave alone.
