Industries · Plumbers

Plumbers: more customers, new revenue, less unnecessary cost.

Plumbing companies live on the emergency call and grow on the work that follows it. These are the systems we would typically build and operate for a plumbing business, using the tools it already has.

These are examples, not a package. We start with the opportunity worth the most to your business, record a baseline, and build what it needs using the tools you already have.

What we usually see

A burst pipe at eleven at night rings an office line nobody is at, and the homeowner calls the next plumber on the list. Customers wait on the day of the job without knowing when the tech will arrive. The camera inspection finds a failing sewer line, the repair gets quoted, and nobody follows up. Water heaters are installed with no record of when they will need replacing.

Tools you probably already use

  • Field service software such as ServiceTitan, Housecall Pro or Jobber
  • QuickBooks or your accounting tool
  • Your phone system, answering service and text messaging
  • Your website and Google Business Profile
  • Your financing partners

Where we would start

  1. 01

    Emergency calls routed to the on-call tech

    After-hours calls are answered, sorted into true emergencies and next-day work, and emergencies go straight to whoever is on call with the address and the problem attached.

    What changes

    The midnight leak becomes your job instead of a competitor's.

  2. 02

    Arrival windows customers can trust

    Customers get a confirmation when the job is booked, a text when the tech is on the way, and a note if the schedule slips.

    What changes

    Fewer calls to the office asking where the plumber is, and fewer missed appointments.

  3. 03

    Big repairs followed up

    Sewer line, repipe and water heater quotes get timed check-ins, with photos or inspection video and financing options attached where you offer them.

    What changes

    The large jobs your techs find stop dying after the first visit.

  4. 04

    Water heaters on a clock

    Every water heater you install or service is recorded with its age, and the customer hears from you about flushing, and later replacement, before it fails.

    What changes

    Replacements come to you on your schedule, not as an emergency call to someone else.

  5. 05

    Memberships that renew

    Plan members get their annual inspection booked, reminders sent and renewals handled, and every completed job gets the plan offered.

    What changes

    Steady work in slow weeks from customers who already trust you.

  6. 06

    A weekly number

    Calls taken, jobs done, revenue, open quotes and membership count, in one message before Monday's first job.

    What changes

    You know where the business stands without logging in.

Scout, Forge and Sift for plumbers

Acquire

Scout

Find the demand you are not capturing, from missed inquiries and dormant leads to nearby customers who have never heard of you, then build the path that turns it into paying customers.

Explore Scout Expand

Forge

Turn what the business already knows and does into revenue that repeats: plans, memberships, add-ons or new services your customers would pay for.

Explore Forge Save

Sift

Find the software, vendors and manual work you pay for every month without needing all of it, and replace them without losing what they do.

Explore Sift

What stays with you

Diagnosis, pricing and anything that touches code compliance or permits stay with your licensed plumbers. Nothing tells a customer a repair is safe to put off. Connecting your tools does not authorize us to send messages or change records; every automatic action is one you agreed to, and you decide what needs review first.

Questions

Do I have to change field service software?
No. We work with ServiceTitan, Housecall Pro, Jobber or whatever you use, and connect it to your phones, accounting and website. We confirm what can connect before any work begins.
Who decides what counts as an emergency?
You do. We set up the questions and the rules with you, and any call that does not fit them goes to a person.
Will AI quote jobs?
No. Quotes and prices come from your team. The systems follow up on quotes you have already given.

Also in trades and home services

Your business, not a template.

Tell us where the business feels constrained. We will tell you which opportunity we would start with, what it would take, and what we would leave alone.

Work with us All industries